Hi, I'm JD!

 

I am poised to elevate your team to new heights through technology-driven process enhancements, cost reduction, and precision optimization.

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As a detail-oriented leader, I bring extensive expertise in process improvement, business analysis, property & casualty insurance, claims, reinsurance, and catastrophe management. My strengths lie in claims management, tech-driven process optimization, quality assurance, and the enhancement of customer (CX) and employee (EX) experiences.

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My track record speaks volumes: I've successfully managed multiple projects and teams concurrently, leveraging data analysis to drive efficiency and imparting these skills to the next generation of leaders. My toolkit includes exceptional problem-solving, analytical, documentation, and report-writing skills, fostering a dynamic learning environment for adjusters and emerging leaders.

 

I'm committed to fostering teamwork and collaboration at all levels of management. I'm a staunch advocate for innovative technologies and processes that enhance accuracy and elevate employee and customer engagement. Beyond my professional pursuits, I have a passion for international business and culture, complemented by conversational Arabic and basic Spanish proficiency.

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